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Interactive Voice Response (IVR)

IVR is a system used to partially or fully automate your incoming calls. The IVR system uses speech recognition and detects voice as well as DTMF keypad inputs. IVR systems intelligently interact with callers, gathering information and then routing them to the appropriate line.

IVR system will allow you to answer 100% of your calls – ensuring customer satisfaction is maintained and in turn your businesses revenue increases.

As well as offering the IVR solution, T1 Telecoms can also organise professional voicing and scripting, along with bespoke menu options as the IVR solution is tailored to each businesses specific requirements.

General Features of IVR include

• Virtual Receptionist
• Auto Attendant
• Call Queuing
• Conference Calls
• Fax 2 Email
• Email 2 Fax
• Pay-Tel

For more information on our installation prices and to see how easy it is to arrange a new install call now on 0844 556 5858

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